Update to Provider Portal URL

Date: 05/20/20

Accessing the Provider Portal

Please ensure you are using the correct link to access the provider portal, as it may be refreshed from time to time.

If you saved as a favorite or a bookmark, it may result in the following error: "The application you are accessing is currently unavailable. Please check back later."

Correct URL for Sunflower Secure Provider Portal: https://provider.sunflowerhealthplan.com/

Establishing a Provider Portal Account

Independent practitioners who practice under their own tax ID can register for an account on their own. Sunflower will receive a notification for the account and verify the request.

For larger groups, healthcare systems and facilities, there is User Management functionality that allows a provider's office to define role and access of each registered staff person. User Management is accessed under the Account Manager with the role to serve as the primary point of contact between the provider’s office and Sunflower.

The account manager(s) at a practice is responsible for the day-to-day support of all the user accounts. For additional information on User Management, check out this previously published Sunflower bulletin.

Provider Portal Features*

• Member Eligibility Verification
• Submit Claims
• Submit Corrected Claims
• NEW in 2020 Submit Claim Reconsiderations
• Submit Claim Appeals
• Submit Medical Records
• Review Patient Care Gaps
• Submit Secure Messaging for General Questions

*Some functionality is not available for the Ambetter line of business at this time.

If you have questions about this bulletin or other provider resources, please contact Customer Service at:

• Medicaid - 1-877-644-4623
• Allwell/Medicare - 1-855-565-9519
• Ambetter/Marketplace - 1-844-518-9505